PALADIN PROTECTIVE AGENCY (PPA)
RETIRED PEACE OFFICER
Civil & Criminal Background Reports: We will help you:
Executive & Personal Protection: To meet you’re needs:
Domestic Problems: I will help you get through it:
Office & Fax: (619) 546-6978 Cell: (619) 250-5522
Paladin Protective Agency will consist of three divisions all related to the Security Industry:
During this phase we will walk through each stage of the itinerary. Both in the conference room back at the office, and physically at each site. The Protective Service Team Leader should be involved in this stage. He will contribute bu double checking operation protocols and conduct an advance security sweep. At this stage we are examining specifics, looking for things that could go wrong at each particular place and time. This phase is essential because any plan cannot account for the last minute variances that often occur without fault or warning. With this in mind, the Team Leader is on-site first, providing a buffer between such unforeseen events and the Protectee’s. We will always remember: NO PLAN SURVIVES THE FIRST CONTACT INTACT.
These site surveys will also be an intelligence gathering opportunity. There are fewer applications to be considered than where the mission will take place. We will always include site-surveys for each location or potential location. Hotels, airports, meeting rooms, corporate offices, outdoor venues-any location the Protectee’s plans to visit- must first be reviewed by the Team Leader.
At each location we will meet with the general manager, who can provide both the names of subsequent contacts and the authority to contact them. In every mission, communication is essential for success. We will develop a contact list and ensure open and accurate communication between individuals involved in the assignment. It will be SOP to conduct face-to-face meetings with key personnel to ensure that each person understands his or her role.
Inspection at each location should also include the facility. The grounds and perimeter and the surrounding neighborhood. We will look for potential liabilities related to both unintentional injury and intentional attack. This is also where we will work on our contingency plans. We will look at how to navigate to the location, and negotiate it once we are there, the proximity to local law enforcement and medical facilities, entrances and exits (both primary and alternate), and potential “safe” room locations. During this inspection the executive Team Leader will formulate plans for checkpoints, surveillance posts and a command center.
Transporting the protectee is the most difficult and dangerous aspect of any assignment . Potential problems at this stage can only be minimized by thoughtful preparation. Every protectee values the efficient use of time, and we will balance the need for efficiency against security demands when considering how best to move the Protectee’s. Transportation is the element most likely to disrupt an otherwise smooth operation, and it requires significant effort on our part for it to run smoothly. Here is where our contingency planning will pay off. For example, if the car doesn’t start is there a backup? If the plane doesn’t take off do we have ground transportation arranged?
We will always begin with the basics: maps, schedules, and contact information. We will ALWAYS consider multiple route, traffic delays, and conditions, parking options, and scheduling options for each possible mode of transportation. We will establish and maintain communication at departure, en-route, and upon arrival. Once again, we will always expect something to go wrong and will be prepared to deal with it when it does.
Proper vehicle selection is essential. We will consider in our planning the number of people to be moved, the environment in which they move, the types of cars, and even the appropriate color. We will always use a chase vehicle when moving the Protectees. If the mission calls for a security-trained driver, the type of limousine has to be considered. Parking of the vehicles will be part of the advance plan. The staging of the vehicles is important because the vehicle often represents the primary means of escape and protection.
We will strive to accomplish each mission so that the client returns to our service over and over. A satisfied client will also spread the word that they were happy with the service they received and this could lead to more business. This comes from meticulous preparation, attention to detail, and a commitment to follow through with the plan.
EQUIPMENT AND LOGISTICS
Corporate offices of Paladin Protective Agency (PPA)
are located 3530 Kite St.San Diego, Ca. 92103
PPA will inspect and approve all equipment used by the individual agents prior to any assignment. If uniforms are required for the assignment PPA will provide and issue them prior to the assignment. The upkeep and cleaning of any equipment provided by PPA will be the responsibility of the individual agent. All equipment/uniforms issued will be considered the property of PPA and must be returned to PPA immediately upon request.
Logistics sophistication will represent a critical difference between our operation and that of other companies. Efficiency will exist at the core of our operation; lack of efficiency eats away at the bottom line.
Logistics is most often defined as getting what you need, where you need it, when you need it. PPA prefers to add to this definition, “in the most efficient manner”. Think of it as getting everything you need at the right place at the right time, cost-effectively. Efficiently means the difference between profit and loss. Redundancy and cost overruns that result from poor logistical planning do not come out of the client’s pocket book but rather out of our bottom line.
Several factors that contribute to a successful logistics operation include:
1) A Cohesive Information Infrastructure. The fluid nature of security operations requires flexibility born out of the ability to communicate effectively. Communications protocols will always allow our entire chain of command to transmit, receive, and process data. We must be able to adapt and meet challenges as they develop. In order for this to happen, we must always provide our agents with effective communication equipment to allow them to react to last minute changes. We must take advantage of communications technology in order to stay ahead of our competitors. All drivers, agents, and contractors will be provided with proper functioning communication equipment at all times.
2) Integration Capabilities. All agents , drivers, and third party suppliers must work together for the safety of the client. We must always integrate all key elements into the proactive mission. If we pull this off properly as a partnering process, we build solid relationships with our third party providers by making them feel that they are part of the team, allowing them to trust us and hopefully discount their services over time.
3) Process-improvement. We will learn from our mistakes. Logistical sophistication is an ongoing process that demands constant improvement. Carrying lessons learned from past mistakes into future operations eliminates waste an improves efficiency. We will always debrief after each mission. Each agent will be allowed to critique each aspect of the operation from his or her point of view. By exploring and refining new ways to manage personnel and equipment, we will improve the bottom line while improving customer satisfaction.
4) Control. If we lose control, we erode profits and end client relationships. The team leader and lead agent must maintain control over all aspects of the mission at all times.
A logistically sound operation is an effective operation. The goal of logistics is to maximize the efficient use of personnel, equipment, and vehicles. We must always look for opportunities to improve efficient use and minimize waste. If we do not our profit margin will disappear completely and customer satisfaction will diminish.